At Renkli Eplik, customer satisfaction is our top priority. We take great care to deliver high-quality products, but if you are not fully satisfied with your purchase, please review our refund and return policy below.

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1. Return Policy

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Returns are only applicable for defective, damaged, or incorrect items.
• Customized or stitched orders are not eligible for return or exchange.

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2. Refund Policy

• Refunds are issued only after we receive and inspect the returned product.
• Refunds will be processed within 2–3 working days through your original payment method.
• Delivery charges are non-refundable unless the return is due to our mistake (wrong or damaged item).

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3. Exchange Policy

• Exchanges are allowed for the same item in a different size, color, or design (subject to availability).
• If the requested item is unavailable, a refund or store credit will be issued.

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4. How to Request a Return or Refund

1. Contact us within 7 days of receiving your parcel.
2. Provide your order number, contact details, and reason for return.
3. Send your request via WhatsApp at +92 313 0164470 or email us at info@renklieplik.com.
4. Once approved, we’ll share the return shipping details.

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5. Important Notes

• Products damaged due to misuse, alteration, or washing will not be accepted.
• Customized, sale, or discounted items are final and cannot be returned or exchanged.
• In case of any dispute, Renkli Eplik reserves the right to make the final decision.

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Need Help?

For more information or assistance with your order, contact us via WhatsApp at +92 313 0164470 or visit our store:
Shop #55, Block F, Commercial, Al Rehman Garden Phase 2, Lahore.

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